REFUND & RETURNS POLICY

At HUBLU, we value customer satisfaction and aim to provide quality products and reliable service. Please review our returns and refunds policy below.

Delivery Area

We currently deliver within South Africa only.

Returns

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase is required

Refunds are processed in South African Rand (ZAR).

To request a return, please contact us at info@hublu.co.za.
Items returned without prior approval will not be accepted.

Return Shipping

  • Returns must be sent via courier or postal service (“by mail”)

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect

  • If your return is approved, we will provide clear instructions on how and where to send your item

  • For defective, damaged, or incorrect items, HUBLU will cover the return shipping costs

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at info@hublu.co.za so we can assess the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Custom or personalised products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item qualifies for return, please contact us before making your purchase.

Exchanges

If you would like a different item, we recommend returning the original item (if eligible).
Once the return is approved, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Please allow additional time for your bank or payment provider to reflect the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@hublu.co.za.

HUBLU
📧 info@hublu.co.za
📞 +27 72 333 0922
Business Registration: 2025/846025/07
Country: South Africa